| 1. Meeting customer
requirements is key to customer satisfaction |
We are determined to ensure that
customer satisfaction is not a thing which remains only in
our marketing material. Adherence to service level
agreements is only the first step towards customer
satisfaction. More often than not, everything cannot be
specified to the last word in an agreement. We believe that
we will have done our job only when we meet the requirements
of the constituencies to whom our customers (HR and Finance
departments in our customer organizations) cater to –
the constituencies include employees and management of
customer organizations, and statutory authorities.
Error-free payroll processing, meeting compliance
requirements, timeliness of output delivery, and data
confidentiality are the cornerstones of our operations. If
we have to go beyond service level agreements to ensure
convenience to our customers, we will be happy to do that. |
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| 2. Credibility is everything
in our business |
We strive to build and retain
credibility in the minds of our customers much more than we
try to enhance our profitability. Indeed, business growth
and profitability are by products of the credibility we
build. Delivering on our commitments is the prerequisite to
building credibility. We will treat customers in a manner
that we would want to be treated if we were the customer.
If the scope of services and software does not fulfill your
business needs, we will be upfront about it, before we start
our service. Also, if we ever mess up on anything, we will
own up to our mistakes and work towards rectifying them,
rather than finding ways of passing the buck. |
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| 3. Process competency and
discipline lead to process efficiency |
We take as much ownership in
enhancing the efficiency of the processes that we offer to
manage, as do our customers. To this end, we continually
strive to enhancing our domain expertise and business
process competencies which are key to our efficient service
delivery.
In the larger interest of timeliness and quality of
delivery, we relentlessly focus on maintaining process
discipline. We do not hesitate to suggest changes in the
processes at the client-end, when a need arises. |
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| 4. Technology is critical to
process efficiency |
| We are as much as information
technology company, as we are a business process provider.
We consider our expertise in information technology as being
critical to our efficient service delivery. We have
developed our proprietary technology platform to meet the
requirements of our clients. Payroll processes are not
exactly easy to handle, and without automation we will be
leaving the success of service delivery to chance. |
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