About the Offering     What are the key features of your product?   The key features of the current release of HRWorksTM are as follows. Employee information base. Automated payroll processing including statutory deductions. Workflows for payroll claims. Library of MIS and statutory (Indian laws) reports. Brochure...   Do we have to do any programming at their end to use HRWorksTM?   No, customers need not do any programming at their end. HRWorksTM comes with a pre-built set of user interfaces and database elements. Business managers can easily handle issues related to the management of HRWorksTM.         How do you handle tax deduction at source?   HRWorksTM has a built-in tax computation engine which does the calculation automatically for salaried employees. Tandem takes the responsibility of making changes to the tax engine whenever tax laws change. We have taken particular care in ensuring that our software handles even complex situations with regard to tax treatment. For example, if an employee changes his residence several times within a year, the tax engine calculates the HRA exemption for each period of an employee's stay in a residence (as per the Indian Income Tax Act) and does not use an arbitrary monthly or quarterly periodicity for the calculation of exemption.         Does your product lend itself to customisation?   Yes, our software has been designed with the idea of allowing customers to customize the same for meeting their unique needs. For example, whether it is a simple requirement such as creating your own head of pay or a more complex requirement such as specifying carry forward periods for claim amounts, you can customize HRWorksTM.       If we are in need of features or reports which are not there currently, can Tandem create new features and reports for us?   Yes, on specific customer requests, Tandem shall create new features and reports.         How do we ensure that your offering indeed fulfils our needs?   As the saying goes, the proof of the pudding is in the eating. Other than going through the brochure containing product related information, please do request for a product demo and demand answers to all your questions. Finally, do sign up for a free trial and use our product to convince yourself that our product is indeed the right one for you.         Do customers have any obligation during the trial period?   When it comes to customer satisfaction, we walk our talk. Please don't take our word on the quality of our offering. Use our software without paying us during the trial period and satisfy yourself that we are indeed a high quality service provider. At the end of the trial period, if you are not happy with our service on any account (functionality, customer service etc.), please let us know. We will try to do things to satisfy you. Still, if you decide against using our service, you can do so without any obligation whatsoever. During the trial period, you shall have access to all features of our software. We offer the same level of support to our trial customers as we do to regular customers.