Performance Contracts
 
  Does TIBS enter into performance contracts with its customers?
  Yes, TIBS enters into performance contracts with customers. In the contract TIBS spells out the rights and responsibilities of both the customer and TIBS.
     
  What is a typical contract period?
  A typical contract period is one year. We enter into annual contracts with our customers.
     
  What is the procedure for revising your charges?
  At the end of each year, subject to the contract getting extended into another year, both the customer and TIBS shall have the right to request a price revision.
     
  What is the procedure for contract termination?
  At any point in time, the customer or TIBS can initiate contract termination by providing a month's notice for termination.
     
  Will TIBS help in our making a smooth transition from HRWorksTM to any other application, in the event of contract termination?
  At any point in time, customers have the option of downloading their data in the form of Excel sheets, from HRWorksTM. Customers can avail of our services for data porting, new database design etc. during transition. In addition, we will be happy to provide technology support on specific customer requests.